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Our client, is seeking a Customer Service Representative to join our team. The ideal candidate will hold themselves accountable for the quality and timeliness of your work. This is a contract position with the opportunity to go permanent. The hours are Monday-Friday 8-5pm onsite. Responsibilities:

· Handle inbound and outbound customer calls and emails, providing information on products, services, and order status.
· Accurately enter, verify, and update customer orders and account details.
· Ensure timely processing and follow-up on all customer requests or transactions.
· Troubleshoot customer concerns and provide effective resolutions.
· Demonstrate professional phone etiquette and active listening to understand customer needs.
· Navigate multiple systems and resources efficiently to locate information and resolve inquiries.
· Contribute to a positive and collaborative call center environment.

Qualifications:

· Our ideal candidate will have 2+ years of relevant experience of customer service experience in an office setting

· Good written and oral communication

· Basic computer skills such as Microsoft programs

· Ability to prioritize work

· Accountability for his/her actions

· Adapts well to changes in duties and procedures

· Good follow up skills

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