Call Center Representative
Call Center Representative
Carpentersville, Illinois
|Full Time Temp to Hire
|$ 17 - $ 17 per hour
Carpentersville, Illinois
Full Time Temp to Hire
$ 17 - $ 17 per hour
July 17, 2025
|Job ID: 102420223_1752775498
July 17, 2025
Job ID: 102420223_1752775498
Job Summary
To Apply for this Job Click Here
Key Responsibilities:
Make outbound calls to credit union members regarding early-stage delinquency accounts
Provide exceptional customer service while working with members to resolve past due balances
Accurately document all call interactions and outcomes
Communicate with clients and members professionally via phone and email
Navigate multiple computer systems simultaneously
Follow proper procedures for data security and compliance
Required Skills & Qualifications:
Strong written and verbal communication skills
Ability to type approximately 40 words per minute
Basic math skills including addition, subtraction, and occasional multiplication/division
High attention to detail and accuracy in documentation
Excellent problem-solving skills and the ability to multi-task effectively
Professional demeanor with the ability to remain calm and courteous during challenging calls
Reliable attendance, including availability to work evenings, Saturdays, and some holidays
Must meet productivity and quality standards (e.g., 21 outbound calls/hour and 72%+ quality review score)
102420223_1752775498
To Apply for this Job Click Here
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™