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Job Title: Mid-Level IT Support Specialist (Top Secret Clearance)
Location: Fort Collins Metro
Contract Duration: 6 Months
Clearance Required: Active Top Secret Clearance

Job Overview:
We are seeking a skilled Mid-Level IT Support Specialist with an active Top Secret clearance for a 6-month contract. The candidate will provide desktop support, call center support, and perform hands-on tasks such as packing and shipping packages. The ideal candidate will have approximately 5 years of relevant experience, with proficiency in Windows 10 and 11, ticketing systems, remote printer installation/setup, computer driver management, and imaging systems.

Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for Windows 10 and 11 environments, troubleshooting hardware and software issues.
• Deliver call center support, assisting users with technical inquiries and resolving issues promptly.
• Perform hands-on tasks, including packing and shipping packages as needed.
• Install, configure, and troubleshoot remote printers and related drivers.
• Manage computer driver updates and configurations to ensure system compatibility and performance.
• Utilize imaging systems to deploy and configure workstations efficiently.
• Document and track issues using ticketing systems, ensuring timely resolution and accurate reporting.
• Collaborate with team members to maintain a secure and efficient IT environment in compliance with clearance requirements.

Qualifications:

• Active Top Secret clearance (required).
• 5+ years of experience in IT support, including desktop and call center environments.
• Strong knowledge of Windows 10 and 11 operating systems.
• Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, or similar).
• Proven ability to install and configure remote printers and manage drivers.
• Experience with imaging systems (e.g., SCCM, MDT, or similar) for workstation deployment.
• Excellent problem-solving skills and customer service orientation.
• Ability to perform physical tasks such as packing and shipping packages.
• Strong communication skills and ability to work in a fast-paced, secure environment.

Preferred Skills:

• Familiarity with ITIL processes.
• Experience in a government or defense contractor environment.
• Basic knowledge of network troubleshooting.

Work Schedule:

• Full-time, Monday through Friday (standard business hours).
• Occasional after-hours support may be required.

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