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This is a customer service opportunity with a distribution company in Des Plaines, IL. You will be required onsite Monday - Friday.

Key Responsibilities:

• Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.
• Responds to a minimum of 40 calls per day in an inbound call center.
• Serve as the primary contact for customer inquiries and complaints.
• Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.
• Provide status of orders, quotes, returns, product audits, credits and invoice rebill
  requests.
• Track order shipments and provide proof of delivery upon request.
• Provide basic account balance information for account invoices due to payment. May be
  required to processes customer credit card payments.
• Process document requests.
• Process credit and debit memo requests that fall within department policy

What We Need From You:

• Experience: At least 2 years in a customer service role within a fast-paced and dynamic organization.
• Skills: Exceptional communication skills, both verbal and written. Proficiency in Microsoft Office Suite.
• Attributes: A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail.
• Mindset: Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs.

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