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Job Title: Logistics Coordinator

Job Type: 6-month contract (with opportunity for hire)

Pay: $20 an hour

Location: Eden Prairie, MN

Job Description:

Beacon Hill's client is seeking a dedicated and detail-oriented Logistics Coordinator to join their team. This position is responsible for ensuring the seamless execution of logistics operations with a focus on quality, efficiency, and customer satisfaction. The ideal candidate will have strong customer service experience, attention to detail, and the ability to manage multiple tasks effectively.

Key Responsibilities:

• Execute logistics tasks with a focus on quality and efficiency in accordance with office and company policies, as well as standard operating procedures (SOPs).
• Provide shipment information, create orders, activate shipments, build and assign loads, and schedule appointments.
• Track and trace shipments to ensure timely delivery and resolve issues as needed.
• Monitor task boards and assigned email accounts, responding promptly to customer and carrier requests.
• Document events and activities in accordance with SOPs, utilizing experience and training to follow escalation procedures when necessary.
• Follow through on customer or carrier requests, ensuring satisfaction and escalating issues when required.
• Validate load data for accuracy in systems, adhering to company and customer standards.
• Perform additional duties as assigned based on team and country-specific requirements.

Qualifications:

Required:

• High school diploma or GED.
• Previous customer service experience.

Preferred:

• Bachelor's degree from an accredited college or university.
• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous customer service experience in a call center or similar environment.
• Strong communication, prioritization, and time management skills.
• Prior work experience that required attention to detail and accuracy.
• Demonstrated ability to work in a diverse and inclusive work environment.

They are committed to fostering a positive and collaborative work environment and encourage individuals from all backgrounds to apply.

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