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Position Summary:
Responsible for preparing tax, title, and legal transfer documents for vehicle sales, as well as costing and posting deals to accounting records.

Supervisory Responsibilities:
This position does not have direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Prepare tax and title documents promptly.
• Review contracts to ensure they meet required specifications.
• Submit legal transfer documents to the DMV in a timely manner.
• Maintain customer satisfaction (CSI) at or above company standards.
• Process paperwork efficiently and accurately.
• Maintain organized files of tax and legal transfer documents.

Qualifications:
To be successful in this role, individuals must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.

Verbal and Writing Ability:

• Ability to interact courteously and professionally with customers, both in writing and verbally.

Math and Reasoning Ability:

• Ability to apply basic reasoning to carry out simple instructions and solve standard issues.

Work Environment:

• Primarily office-based, with frequent clerical duties and interaction with both customers and employees.

Physical Demands:

• The role involves sitting, using hands for tasks, and communication via speaking and listening.

Competencies:

• Analytical: Able to gather and research data effectively.
• Problem Solving: Can analyze information and develop solutions.
• Customer Service: Provides exceptional service, even in difficult situations.
• Oral Communication: Speaks clearly, listens carefully, and responds appropriately.
• Organizational Support: Follows company policies and completes tasks efficiently.
• Adaptability: Adjusts approach to fit changing situations.
• Attendance/Punctuality: Consistently shows up on time and ensures coverage when absent.
• Dependability: Takes responsibility for actions and completes tasks on time.
• Judgment: Makes decisions with sound reasoning and involves relevant people.
• Planning/Organizing: Uses time effectively, sets goals, and achieves objectives.
• Professionalism: Treats others with respect and remains calm under pressure.
• Quality: Ensures thoroughness and accuracy in all tasks.
• Quantity: Meets productivity standards and strives to improve.

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