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About the Role:

• We are seeking an IT Specialist to join a world-class global consulting firm known for pioneering strategy, innovation, and business transformation.
• In this role, you'll provide hands-on technical support and help maintain a reliable, secure, and efficient IT environment for a high-performing, collaborative office.
• This is a great opportunity for a tech-savvy problem solver who thrives in dynamic, professional environments and is passionate about delivering exceptional customer service.

What You'll Do:

• Provide front-line technical support to consultants and staff for hardware, software, mobile, and network issues in a fast-paced environment.
• Prepare, configure, and deploy laptops and mobile devices for new and existing employees.
• Troubleshoot and maintain desktops, laptops, printers, and video conferencing systems.
• Collaborate with local and global IT teams to resolve user issues and maintain IT service excellence.
• Assist with asset tracking, inventory, hardware lifecycle management, and vendor coordination.
• Support on-site events by ensuring all technical aspects (AV, laptops, connectivity) run smoothly.
• Contribute to the documentation of internal knowledge articles and IT procedures.
• Take part in regional and global IT projects focused on improving tools, services, and infrastructure.

Who You Are:

• A proactive, customer-focused problem solver with a passion for technology.
• Comfortable balancing day-to-day support with longer-term projects.
• A strong communicator who can explain technical issues clearly to non-technical users.
• A collaborative, organized professional with an ability to prioritize in a fast-moving environment.
• Detail-oriented with a commitment to delivering high-quality work under pressure.

Your Qualifications:

• Bachelor's degree preferred.
• Minimum 2 years of experience in IT support or a similar technical support role.
• Strong knowledge of Windows 10, MacOS, and MS Office Suite.
• Experience troubleshooting operating systems, networks, and mobile devices.
• Familiarity with hardware and software asset management.
• Strong organizational and customer service skills.
• Ability to lift and move equipment as needed.

About the Team:

• You'll be part of a global IT organization that empowers teams by delivering reliable, modern digital tools and support.
• Our IT professionals are experts in infrastructure, application development, collaboration tools, information security, and technical operations - all working together to fuel innovation and growth.

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