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Job Title: Order Processing Representative
Location: Onsite - St. Cloud, MN
Duration: 6-month contract (with potential for temp-to-hire)
Schedule: Full-time; Monday-Friday typical business hours

Position Overview:
Beacon Hill is seeking a highly organized and detail-oriented Order Processing Representative to join our client's team in St. Cloud, MN. This role supports internal and external customers by managing document processing, filings, order fulfillment, and customer service inquiries in a fast-paced environment. Strong communication skills, multitasking ability, and customer focus are key to success.

Key Responsibilities:

• Develop and maintain strong relationships with internal teams, external customers, vendors, and jurisdictional agencies.

• Perform searches, document retrievals, document preparation, execution, filings, and recordings across multiple jurisdictions.

• Assist customers and vendors with order fulfillment and problem resolution.

• Explain service offerings, jurisdictional requirements, and procedures clearly to customers and team members.

• Make informed, timely decisions to meet client expectations.

• Recommend process improvements to enhance customer satisfaction, efficiency, and operational results.

• Support customer and team training efforts on service offerings, databases, and jurisdictional procedures.

• Handle and lift materials as needed (up to 50 pounds).

Required Qualifications:

• Associate's degree or at least one (1) year of customer service experience in a fast-paced, customer-focused environment.

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and excellent data entry skills.

• Effective written and verbal communication skills.

• Ability to multitask, prioritize tasks, and resolve problems effectively.

• Excellent organizational, analytical, and time management skills.

• Willingness to work overtime as needed.

Preferred Qualifications:

• Experience with UCC filings, mortgages, secured transactions, lending, commercial title/abstracting, or commercial banking is highly preferred.

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