To Apply for this Job Click Here

Job Title: Housing Assistance Manager
Location: Full time onsite - Miami, FL
Job Type: Full-Time | Exempt
Schedule: Monday-Friday, 8am-5pmEST
Reports to: Program Director

About the Role:

Are client is seeking an experienced and motivated Housing Assistance Manager to lead one of their departments in downtown Miami. This position plays a pivotal role in guiding day-to-day operations, ensuring compliance with federal, state, and local regulations, and fostering a culture of performance, accountability, and customer service excellence.

The Manager will be responsible for overseeing assigned teams through Team Supervisors, ensuring program compliance, optimizing performance outcomes, and continuously improving operational procedures. This is a key leadership role with direct impact on program success and community engagement.

Key Responsibilities:

• Provide strategic direction and daily oversight to assigned teams.

• Monitor production, ensure data integrity, and uphold quality control standards across program transactions.

• Ensure compliance with HUD regulations, the PHA Administrative Plan, and internal standard operating procedures.

• Lead and support Team Supervisors through coaching, training, and performance monitoring.

• Approve and manage team-related HR functions, including timesheets, systems access, and expense reports.

• Deliver professional customer service and address escalated inquiries as needed.

• Evaluate and enhance processes to improve program outcomes and client satisfaction.

• Stay current on HUD regulations and industry trends, making policy recommendations as necessary.

• Serve as primary point of contact for specialized housing programs.

• Ensure compliance with SEMAP performance indicators and contribute to successful program audits and evaluations.

• Develop reports, training materials, and knowledge articles to support program efficiency and staff development.

• Coordinate RAD conversions and manage all aspects of PBV contracts, including rent adjustments, inspections, and vacancy mitigation.

• Represent the department in public meetings and on-site eligibility determinations as needed.

Qualifications:

• Previous expereince of managing a housing program related to PBV or RAD of at least 1000 vouchers volume size.
• At least 3 years of management or similar leadership experience and leading a team size of at least 10 individuals.
• Ability to assess and triage potential pain points through standard operating procedures related to the program.
• Ability to work under pressure and having tight deadlines to turn around and respond to.

To Apply for this Job Click Here