Experience Owner III
Experience Owner III
Providence, Rhode Island
|Full Time Temporary/Contract
|$ 78 - $ 79 per hour
Providence, Rhode Island
Full Time Temporary/Contract
$ 78 - $ 79 per hour
June 09, 2025
|Job ID: 1420193kjm_1749477542
June 09, 2025
Job ID: 1420193kjm_1749477542
Job Summary
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Required Qualifications:
* 7+ years of product management or experience ownership in digital customer experience, preferably in financial services or enterprise contact centers.
* Hands-on experience with chat platform transformation and omnichannel delivery.
* Proven ability to integrate AI into customer-facing and agent-facing workflows.
* Deep understanding of chatbot frameworks, NLP/NLU, and AI-assist capabilities.
* Expertise in agile product delivery and tools such as Jira, Confluence, and Aha!
* Strong analytical mindset with experience using data to drive prioritization and product decisions.
Preferred Skills:
* Familiarity with Amazon Connect, Lex, Salesforce, Sprinklr, or similar platforms.
* Experience working with conversational AI vendors, LLM-based services, or internal AI/ML teams.
* Understanding of compliance, risk, and authentication considerations in digital support channels.
* Background in customer journey mapping, service design, or design thinking methodology.
1420193kjm_1749477542
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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