Account Manager
Account Manager
Buffalo Grove, Illinois
|Direct (Permanent) Full Time
|$ 50,000 - $ 55,000 per year
Buffalo Grove, Illinois
Direct (Permanent) Full Time
$ 50,000 - $ 55,000 per year
June 10, 2025
|Job ID: 1420500_1749594486
June 10, 2025
Job ID: 1420500_1749594486
Job Summary
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A manufacturing company in Buffalo Grove is looking for a talented Customer Service Representative. They are committed to creating an environment where employees feel valued, supported, and empowered to succeed. If you're ready to bring your passion for service to a company that values you, this may be the job for you!
Responsibilities:
- Respond to customer inquiries via phone and e-mail.
- Enter customer orders received via EDI, e-mail and the website.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Expedite requests for early product shipment when quoted delivery is unacceptable.
- Coordinate with the Logistics team to ensure timely and accurate delivery of orders.
- Collaborate with the Purchasing team to address product availability and stock-related inquiries.
- Document and contact customers with any change to order status.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
Skills and Qualifications:
- Strong verbal and written communication skills.
- Problem-solving abilities with a detail-oriented mindset.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work effectively on a team.
- Proficiency in MS Office and familiarity with ERP systems / IFS preferred.
- 5+ years related experience.
Fluent in French (preferred)
1420500_1749594486
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™