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Job Title: Administrative Support Specialist
Location: Minneapolis, MN (primarily remote)
Schedule: 20 hours per week to start, with potential for increased hours as training progresses
Pay Rate: $25-$27/hour

Position Overview:

We are seeking an experienced and detail-oriented Administrative Support professional to assist an operations team focused on patient case tracking. This role involves high-volume data entry, report organization, communication tracking, and document management. Ideal candidates will be self-sufficient, tech-savvy, and able to work independently while supporting multiple workflows.

Key Responsibilities:

Data Entry & Recordkeeping

• Maintain and update multiple tracking spreadsheets (e.g., FedEx delivery logs, patient requests).
• Enter patient information into internal forms and databases.
• Organize files within a shared drive, ensuring records are named and stored accurately.

Patient Request Processing

• Complete request forms using provided data and submit to designated internal teams.
• Save and manage request files in shared folders.
• Create and update folders to track ongoing requests and results.

Results Tracking & Documentation

• Receive and process results files; upload to corresponding patient folders.
• Update trackers with result dates and completion statuses.
• Identify when all required results for a case have been received.

Communication Support

• Contact family members when updated contact information is needed.
• Coordinate with internal teams as needed for status updates or clarification.

Additional Responsibilities:

• Manage bulk request submissions and update related trackers.
• Support data entry into CRM systems and specialized databases (e.g., patient case creation).
• Assist with administrative follow-up related to case approvals.

Requirements:

• Minimum of 2 years of administrative experience (not suitable for new graduates).
• Proficient in Microsoft Office Suite, especially Excel.
• Comfortable working in CRM systems and shared drive environments.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Reliable internet connection and ability to work remotely during Central Time business hours.
• Availability to work Monday-Friday preferred; open to Monday-Thursday for the right candidate.

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