Support Administrator

Beacon Hill - Job Details
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Support Administrator

Atlanta, Georgia

|

Direct (Permanent) Full Time

|

NA

Atlanta, Georgia

Direct (Permanent) Full Time

NA

June 27, 2025

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Job ID: 1420729_1751042537

June 27, 2025

Job ID: 1420729_1751042537

Job Summary

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Overview:
We are seeking a hands-on, self-sufficient Support Administrator to provide Tier 2 and Tier 3 support for a small, growing team of approximately 125 employees across two office locations. This is a broad-scope role that covers everything from end-user support to server and network administration, offering exposure to a wide range of IT infrastructure responsibilities in a predominantly Microsoft-based environment.
Key Responsibilities:
  • Serve as the primary in-house resource for Tier 2/3 technical support and systems administration.
  • Manage and maintain Windows Server 2019, Active Directory (AD), DHCP, and DNS.
  • Administer and support Hyper-V virtualization, including clustering and VM backups (Veeam).
  • Perform day-to-day tasks such as password resets, account provisioning, minor AD updates, etc.
  • Troubleshoot and resolve issues across a range of systems and applications, including end-user devices (90% Windows, limited Apple/iPad use).
  • Support network infrastructure including firewalls, VPNs, and web filtering.
  • Monitor and maintain backup systems and assist with disaster recovery planning.
  • Coordinate with third-party vendors for escalated issues, upgrades, or projects.
  • Assist in planning and executing minor infrastructure projects (e.g., replacing SAN storage).
  • Communicate clearly and effectively with staff across all levels
Qualifications:
  • 3-5+ years of experience in systems administration or Tier 2/3 IT support.
  • Strong knowledge of Windows Server 2019, Active Directory, DHCP, DNS, and Hyper-V.
  • Experience supporting Windows 11 desktops in a professional environment.
  • Familiarity with Veeam or similar VM backup solutions.
  • Working knowledge of firewall configuration, VPNs, and web security tools.
  • Prior exposure to clustered environments and SAN storage (even at a basic level).
  • Excellent troubleshooting skills and the ability to multitask in a dynamic setting.
  • Strong interpersonal skills and comfort working with end users directly.
  • Experience in the architecture, construction, or engineering industry is a plus.
1420729_1751042537

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™