Customer Service Representative
Customer Service Representative
Kennesaw, Georgia
|Full Time Temporary/Contract
|$ 15 - $ 15 per hour
Kennesaw, Georgia
Full Time Temporary/Contract
$ 15 - $ 15 per hour
June 18, 2025
|Job ID: 1420851_1750279239
June 18, 2025
Job ID: 1420851_1750279239
Job Summary
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Beacon Hill Associates is seeking a Bilingual Customer Service Representative for a contract position located in Kennesaw, GA. The position involves providing face-to-face support for customers, assisting with account services, and offering backup support to the broader Customer Service Operations team. This is an onsite opportunity with structured hours from Tuesday through Saturday.
Daily Duties:
* Deliver exceptional customer service in face-to-face interactions.
* Maintain a professional, courteous demeanor while communicating with customers and agency personnel.
* Resolve customer issues in a timely manner by collaborating with team members as needed.
* Support back office operations by performing non-phone responsibilities as assigned.
* Ensure all services are completed in accordance with established procedures and customer satisfaction standards.
* Adhere to punctuality and performance guidelines, with potential to earn up to $200/month in performance bonuses based on a monthly scorecard.
Ideal candidate:
* Must be bilingual (English/Spanish preferred) with excellent verbal communication skills in both languages.
* Minimum of 2 years of face-to-face customer service experience.
* Must live in or near Kennesaw, Acworth, Woodstock, or Marietta.
* Must be able to attend a paid, three-week training program in downtown Atlanta.
* Proficiency in Microsoft Office Suite and ability to quickly learn agency-specific systems.
* Demonstrated commitment to core values: Integrity, Innovation, Collaboration, Customer Focus, and Diversity.
* Strong interpersonal skills and the ability to work effectively as part of a team.
* Reliable, punctual, and adaptable to a fast-paced public-facing environment.
Schedule & Compensation:
* Work Hours: Tuesday - Friday (8:00 AM - 6:00 PM) and Saturday (8:00 AM - 12:00 PM)
* Pay Rate: $15/hour plus monthly performance bonus (up to $200/month)
* Performance bonus eligibility begins after training and is applied in the month following completion
* Contract assignment with no specified end date
Additional Information:
* Environment: Onsite only (no remote/hybrid option)
* Parking or transit stipend provided
* Equipment: Workstation provided at office
* Start Date: After successful interview and onboarding
If you have a passion for customer service and enjoy working in a supportive, fast-paced environment, apply today!
1420851_1750279239
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™