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Overview:
Beacon Hill is seeking a professional and personable Customer Service Representative (CSR) for one of our reputable healthcare clients. This position focuses on supporting customers via phone and email with product inquiries, order support, and general troubleshooting, all while delivering an outstanding customer experience.

This is an exciting conract-to-hire opportunity that is onsite in Eden Prairie, MN.

Key Responsibilities:

• Respond promptly to incoming calls and emails in accordance with internal policies and service standards

• Provide product and service information to healthcare clients and patients

• Document customer interactions accurately and efficiently in CRM systems

• Maintain a strong understanding of products and services to educate and assist customers

• Demonstrate a customer-first mindset with every interaction

• Collaborate with internal departments to resolve customer issues quickly and professionally

• Support ongoing process improvements and suggest new ideas for enhancing service

• Perform general office support tasks as needed

What We're Looking For:

• Location: Must reside in the Minneapolis, MN area

• Experience:

  • 1+ year in customer service, call center, front desk, or healthcare reception preferred

  • Previous experience in a healthcare environment is highly desirable

• Skills:

  • Excellent verbal and written communication

  • Strong active listening and interpersonal skills

  • Ability to multitask and prioritize in a fast-paced setting

  • Dependable and punctual with a strong work ethic

  • Comfortable navigating basic computer systems and CRM tools

Qualifications:

• High school diploma or GED required

• Proficiency in Windows OS, email systems, and data entry

• Positive, team-oriented attitude and a passion for helping others

• Excellent attendance and reliability

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