Help Desk Support Representative
Help Desk Support Representative
Minneapolis, Minnesota
|Full Time
|$ 25 - $ 25 per hour
Minneapolis, Minnesota
Full Time
$ 25 - $ 25 per hour
July 07, 2025
|Job ID: 1423154_1751918130
July 07, 2025
Job ID: 1423154_1751918130
Job Summary
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Location: Minneapolis, MN (Hybrid - 1 day/week in office)
Pay: $25/hour
Contract Duration: Through the end of 2025 (with potential for permanent hire)
About the Role
Beacon Hill's client in Minneapolis, MN, is seeking a Help Desk Support Representative to provide top-tier support to store leaders, franchise owners, and field teams. This role is critical in ensuring smooth day-to-day operations by troubleshooting technical issues, resolving store inquiries, and streamlining processes.
This is an exciting contract opportunity that is hybrid position in Minneapolis, MN. This position requires one in-office day per week (Tuesdays). Parking reimbursement of up to $16/day is available.
Key Responsibilities
Frontline Store & Franchise Support
- Act as the first point of contact for store leaders and franchise teams, addressing operational issues and system inquiries.
- Provide expert assistance on troubleshooting, navigation, and business processes.
- Work cross-functionally with internal teams to ensure timely resolution of escalated issues.
Technical & Customer Assistance
- Support store teams with system troubleshooting, mobile app guidance, and device connectivity (e.g., Bluetooth setup for hearing aids).
- Maintain accurate documentation of all interactions and resolutions in ticketing/workflow systems (Salesforce, ServiceNow, etc.).
Process Improvement & Operational Support
- Identify common pain points and recommend solutions to enhance efficiency.
- Assist with new initiative rollouts and ensure a smooth transition into standard operations.
What You Bring
✔ Experience in customer support, call centers, or help desk roles
✔ Strong technical troubleshooting skills (comfortable with system navigation and app support)
✔ Professional communication skills with the ability to engage with franchise owners and store teams
✔ Ability to multitask and prioritize efficiently in a fast-paced environment
✔ Familiarity with ticketing/workflow systems like Salesforce or ServiceNow is a plus
✔ Proficiency in Microsoft Office 365
1423154_1751918130
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™