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Location: Bloomington, MN (Onsite)
Schedule: 4-day work week, 10-hour shifts (Mon-Thurs or Tues-Fri)
Training Schedule: Monday-Friday, 8:00am-4:30pm (for the first few weeks)

Overview:
Beacon Hill's client, a leading manufacturer in Bloomington, MN is hiring Customer Service Representatives to support their international client base. This role is temp-to-hire with growth potential and a strong benefits package upon conversion. Ideal candidates are detail-oriented, communicative, and comfortable in fast-paced environments handling high call volumes and order entry.

Key Responsibilities:

• Handle 100-120 calls/day and process 15+ orders/day

• Track and coordinate international shipments, including customs paperwork

• Input customer orders, service requests, and returns in ERP system (Syteline)

• Provide accurate pricing, availability, and warranty information

• Communicate shipping updates and delays to customers

• Assist with invoice inquiries and escalate when needed

• Support front desk operations and enforce visitor procedures

Requirements:

• High school diploma or equivalent

• 3+ years of customer service experience

• Strong typing skills

• Proficiency with Microsoft Word and Excel

• Strong communication skills and attention to detail

• Ability to manage multiple tasks in a high-volume environment

Preferred Qualifications:

• ERP experience (especially Syteline)

• International shipping knowledge

• Bilingual in Spanish, Mandarin, Korean, or Italian

Work Environment:
This is a fully onsite position in Bloomington, MN. Occasional exposure to manufacturing areas may require PPE. Candidates must be comfortable sitting, standing, lifting up to 10 lbs regularly, and occasionally more.

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