Customer Service Manager
Customer Service Manager
Bensenville, Illinois
|Direct (Permanent) Full Time
|$ 80,000 - $ 90,000 per year
Bensenville, Illinois
Direct (Permanent) Full Time
$ 80,000 - $ 90,000 per year
July 21, 2025
|Job ID: 1424557_1753118199
July 21, 2025
Job ID: 1424557_1753118199
Job Summary
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A growing food manufacturing company in Bensenville is seeking an experienced Customer Service Manager to lead the team of Customer Service Representatives. The Customer Service Manager is responsible for overseeing all aspects of the customer service operations in a food manufacturing environment. This role ensures customer satisfaction through efficient order processing, complaint resolution, and collaboration with production, logistics, and quality assurance teams. The Customer Service Manager acts as the key point of contact between the company and its customers.
Essential Duties and Responsibilities
- Manages four Customer Service Representatives.
- Monitors and maintains workflow for approximately 7,500 orders processed annually.
- Assigns and checks work within the department.
- Investigates unusual issues or errors and takes corrective action.
- Evaluates individual performance of employees in the department.
- Participates in establishing training programs.
- Ensure order processing instructions and customer requirements are current.
- Manages export order process documentation and sugar rebate process.
- Coordinates production planning with the plant and shipping process with the warehouse.
- Addresses customer complaints and manages responses.
- Coordinates customer document requests and oversees customer portal document management.
- Organizes and maintains efficient workflow scheduling.
- Provides quality services to customers and fulfills backup duties for the sales team.
Qualifications Education
- College degree required
- 10+ years of customer service management experience in a food manufacturing company is required.
- Proficient in Microsoft Word, Excel, and order-processing systems.
1424557_1753118199
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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