Helpdesk Analyst-Onsite in Indianapolis, IN
Helpdesk Analyst-Onsite in Indianapolis, IN
Indianapolis, Indiana
|Full Time Temporary/Contract
|NA
Indianapolis, Indiana
Full Time Temporary/Contract
NA
July 31, 2025
|Job ID: 1425857-MCM_1753976387
July 31, 2025
Job ID: 1425857-MCM_1753976387
Job Summary
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Our team is seeking a highly motivated Helpdesk Analyst to join our on-site IT Service Desk team. This is an excellent opportunity for an IT professional to gain hands-on experience in a fast paced, service-oriented environment with strong mentorship and professional development.
- Serve as a point of contact for end users seeking technical assistance, including Tier 0/1 issues such as password resets, application access, and basic hardware/software support
- Accurately log and triage tickets in ServiceNow with appropriate detail and categorization.
- Follow standard operating procedures for issue resolution or escalation to Tier 2 Engineering teams as needed
- Support onboarding/offboarding processes and assist in asset tracking and deployment.
- Delivery friendly, responsive customer service, maintaining professionalism even under pressure
- Maintain clear and accurate documentation for recurring issues and knowledge base updates
1425857-MCM_1753976387
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™