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POSITION SUMMARY

The Collections Analyst is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member's account to good standing.

MUST HAVE:

6 months or more of mortgage collections experience and/or financial services/banking collections experience

Duties and Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
• Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans
• Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate)
• Make decisions regarding enforcement of offset policies for delinquent member loans
• Make decisions, using collection techniques and financial analysis, that mitigate Risk of Loss while preserving member retention, when appropriate
• Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner
• Document activities on delinquent accounts, ensuring accuracy and expediency
• Maintain current member information across all utilized platforms (Collection software, Episys Products)
• Counsel members in debt management
• Handle member disputes, complaints and inquiries
• Perform assigned administrative tasks

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