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Job Title: Account Support Specialist
Location: Edina, MN (Onsite)
Employment Type: Full-Time, Temp-to-Hire

Overview:
Beacon Hill's client in Edina, MN is seeking an Account Support Specialist to provide order management and account coordination support for customers in a manufacturing environment. This role ensures timely delivery of parts, manages purchase orders, and serves as the first point of contact for customer needs while collaborating closely with internal teams.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, ensuring customer needs are met with accuracy and timeliness.

• Process and manage purchase orders, replenishment information, and customer requests within internal systems.

• Coordinate with manufacturing, procurement, and logistics teams to resolve issues that may impact delivery schedules.

• Track and monitor customer orders, ensuring alignment with production schedules and inventory availability.

• Maintain detailed records of account activities, including system updates, order adjustments, and communication history.

• Review customer scorecards, address discrepancies, and participate in resolution processes.

• Escalate account issues related to service, pricing, or quality to the appropriate departments.

• Contribute to process improvement initiatives and support the implementation of best practices in account management.

Qualifications:

• Associate's Degree in Business or related field preferred.

• 1-2 years of experience in account support, order management, or customer service (manufacturing experience preferred).

• Strong computer skills including Microsoft Outlook and Excel.

• Excellent communication skills, both written and verbal, with the ability to interact effectively across teams.

• Highly organized with strong attention to detail and the ability to prioritize multiple tasks.

• Problem-solving skills with the ability to manage issues in a fast-paced environment.

Additional Information:

• Full-time, onsite role in Edina, MN.

• Temp-to-hire opportunity.

• Ideal for candidates seeking a role that combines customer service with account coordination and operational support.

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