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Job title: Customer Experience Coordinator
Location: Hybrid (Onsite 1-2 days per week in Roseville, MN)
Compensation: $27-$30 per hour
Schedule: Full-time | Temp-to-hire | Training onsite 8:30-5 PM, then 10-7 CST (Monday-Friday, onsite Monday & Tuesday)
Preferred Qualifacations: Bachelor's degree | Bilingual Spanish/English

Position Summary
We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our growing team. In this role, you will manage incoming inquiries across multiple channels and ensure timely, professional, and accurate responses. You will also support the development of consistent communication frameworks and play a key role in improving the customer funding process.

Key Responsibilities

• Provide exceptional service by responding to customer inquiries via phone, email, chat, and video conference.

• Ensure all inquiries are resolved within designated timeframes.

• Document customer interactions, complaints, and resolutions while maintaining HIPAA compliance.

• Utilize Salesforce, Microsoft Office, and supporting systems to manage customer records.

• Collaborate with cross-functional teams to support organizational initiatives and goals.

• Identify opportunities for process improvements to enhance the customer experience.

• Uphold the department's philosophy: Listen, Learn, and Lead.

Qualifications

• Bachelor's degree (required).

• 2+ years of relevant communications or customer service experience (healthcare or insurance background a plus).

• Bilingual in Spanish/English preferred.

• Strong written and verbal communication skills.

• Demonstrated problem-solving ability and organizational skills.

• Comfortable working in a hybrid environment with flexibility to adjust as needed.

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