To Apply for this Job Click Here

Help Desk / Technical Support

Pharmaceutical Company

• Provide daily support for end users in a professional office environment, acting as the first point of contact for technical issues.
• Troubleshoot and resolve 1st and 2nd level problems with hardware, software, and user accounts, ensuring minimal downtime.
• Support a large-scale password reset initiative, requiring strong Active Directory knowledge to manage account access and permissions.
• Deliver assistance via phone, in-person, and remote access tools, adapting support methods to user needs.
• Record all technical issues and resolutions in a ticketing system, maintaining accuracy and detail for team visibility.
• Collaborate closely with other help desk team members to escalate complex issues and share solutions.
• Assist users with Windows-based environments, including operating system, applications, and device configurations.
• Provide clear, patient communication with non-technical staff to ensure understanding and successful resolution of issues.
• Demonstrate a strong customer service focus, maintaining an approachable and professional demeanor at all times.
• Contribute to ongoing improvement of processes by documenting recurring issues and recommending best practices.

Key Tools & Technologies

• Active Directory for account and password management
• Ticketing systems (ServiceNow, Remedy, or similar)
• Standard hardware/software troubleshooting across desktops, laptops, and peripherals
• Knowledge of Windows operating systems and office productivity applications
• Familiarity with CompTIA A+ concepts (preferred)

Soft Skills

• Strong interpersonal and communication abilities
• Excellent problem-solving and prioritization skills
• Attention to detail and ability to multi-task in a fast-paced environment

Team-oriented and approachable with a service-first mindset

To Apply for this Job Click Here