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Senior Commercial Property Manager

Reports to: Director of Property Management

SUMMARY: Responsible for the overall operation and financial success of a property or group of properties consisting of approximately 1.5m square feet of full-service office space in accordance with company policies, procedures and standards. Must have commercial property management experience.

WORK PERFORMED: Responsible for the financial performance of the assets within assigned portfolio.

• Research, prepare and implement annual budgets including coordination of revenue, operating expenses and capital expenditures for building improvements.
• Reforecast operating expenses and assist with preparation of accruals monthly.
• Manage, supervise, and professionally develop department personnel.
• Review all invoices and submit for payment in a manner which maximizes operating income.
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships including implementation of building specific customer relation programs.
• Manage capital improvement projects.
• Manage and maintain accurate property records for the parking garage in regard to special events revenue, if applicable, customer parking and lease commitments, and the Smart Park parking management system, if applicable.
• Assist with property acquisition and dispositions as needed.
• Develop and implement ideas to reduce operating expenses.
• Administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Assist in special projects for department as needed.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.

• Initiate customer billings and assist with collection process.
• Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems).
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000.
• Assist leasing representatives during customer leasing, expansion and renewal process.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication.
• Distribute annual customer surveys and implement response plan.
• Attend and follow up on all customer move in and move out punch list inspections.
• Adhere to OSHA requirements related to assigned portfolio.
• Identify and implement procedures to minimize Owners' insurance risks.
• Assist in professional development of Property Managers and Assistant Property Managers.

REQUIREMENTS: Effective organization, time management, written and oral communication skills.

• Demonstrated leadership/management skills.
• Strong interpersonal skills, detail-oriented and analytical
• Must be able to demonstrate proficiency and understanding of the following concepts:
• Consumer Price Index Increases
• Operating expense gross-ups
• Tenant Utility Metering
• Utility Rate Schedules
• Preventative Maintenance Scheduling
• Measurement of rentable vs. usable square footage
• Computer proficiency MS Office and Internet.
• Certified Property Manager designation or candidate, or RPA designation preferred

PHYSICAL DEMANDS: Must be able to inspect all areas of the properties, including roof (ladder access), basement, stairwells, etc.

• Regularly required to sit, stand, walk, climb stairs, walk or drive to and from assigned properties, walk or drive to division office as needed, and perform computer work.

WORK ENVIRONMENT: The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job

• Regularly required to talk, hear, see, sit, walk and stand for prolonged period; use hands to finger, handle, and feel; and reach with hands and arms
• May occasionally need to climb, balance, bend, stoop, and crouch.
• Must be able to inspect all areas of the properties including roof and basement
• May occasionally lift, push, or pull up to 10 pounds

EDUCATION/EXPERIENCE:

• Bachelor's degree or equivalent experience
• 7-10 years' experience in full service commercial property management.
• 5-7 years' experience directly supervising others
• Proven record of providing excellent internal and external customer service.
• Budgeting/reporting experience.
• Demonstrated experience with property acquisition and/or new property start-up.
• Proven experience managing capital improvement projects.

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