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The Customer Operations Specialist role provides administrative and external customer-facing support to ensure positive client relations and efficient resolution of business needs. The position is primarily administrative, requiring accuracy, attention to detail, and sound judgment under moderate supervision. This is a temp-to-hire opportunity with potential for long-term growth.

Key Responsibilities

• Perform accurate, detailed numeric data entry for customer records

• Open, sort, and distribute mail

• Scan, file, and manage documents

• Follow established procedures to resolve issues and make effective decisions

Requirements

• 2+ years of administrative or customer support experience preferred

• Strong alpha-numeric data entry skills with high accuracy

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Strong written and verbal communication skills

• Ability to work independently within established guidelines and procedures

Physical Requirements, Schedule & Location

• Ability to use computer, keyboard, and mouse for up to 8 hours per day

• Frequent handling of documents (sorting, folding, filing, scanning)

• Full-time schedule, 40 hours per week

• Monday-Friday, 8:00am-5:00pm

• 100% onsite to start; eligible for hybrid schedule (3 days onsite / 2 days remote) after training and performance review

• Potential for extension or conversion to FTE based on performance and business needs

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