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A consulting firm in Lincolnwood is looking for a temporary-to-hire Customer Service Representative. In this role, you will be the first point of contact for customers, training them on procedures, resolving issues, and ensuring an exceptional customer experience. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across the programs.

Core Responsibilities:

• Serve as the main contact for customers
• Provide training on system usage and procedures
• Respond to phone and email inquiries; document interactions and resolutions.
• Follow up on outstanding requests and promote automation adoption.
• Manage account updates and troubleshoot issues.
• Maintain documentation, reports, and identify process improvements.
  

Required Skills and Experience:

• College degree preferred; high school diploma required.
• 1+ year of prior customer service and call center experience
• Typing Speed: Minimum 50 WPM.
• Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; comfortable working with PCs and web-based applications.
• Communication: Excellent verbal and written communication skills; ability to multitask and manage competing priorities. (Phone and Email communication is essential)
• Experience supporting government, financial institution, or benefits programs is a plus.

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