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Overview:

Our client, a community-focused organization, is seeking a Front Office & Program Support Specialist to assist with front-desk operations and administrative support. This role is essential in creating a welcoming environment for visitors while ensuring the smooth daily functioning of client services and program activities.

Key Responsibilities:

• Greet and assist walk-in visitors and respond to incoming calls

• Schedule and coordinate client appointments

• Support intake processes and maintain electronic client records

• Provide general information and referrals to community resources

• Assist with onboarding and training of customer service personnel

• Coordinate with program staff to support client continuity of care

• Prepare and process communications, including letters, forms, email, and internal memos

• Manage supply orders and receive deliveries

• Organize meetings and prepare agendas and sign-in sheets

• Maintain secure and organized filing systems for client and program documentation

• Assist with basic billing and quality assurance tasks

• Collect and route timesheets and activity reports for approval and processing

Qualifications:

• Associate's or Bachelor's degree in Administration, Human Services, or a related field

• Strong customer service and interpersonal skills

• Basic proficiency in Microsoft Office and standard office equipment

• Minimum typing speed of 40 WPM

• Ability to handle sensitive client information with confidentiality

• Strong organizational skills and attention to detail

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