Job Summary:

• Ability to understand desired future state in context of current business environment.
• Defines incremental steps to achieve desired business results.
• Can create innovative approaches to problems, is comfortable challenging the status quo.
• Experienced with Agile approaches and can decompose complex problems into workable team assignments.
• Ability to learn new systems and concepts quickly, building a strong repertoire of business and technical knowledge.
• Ensure that project team has clear understanding of functional requirements and business expectations.
• Collaborate with creative team and ensure that user experience and visual design align with functional requirements.
• Work with QA to develop testing strategy, identify test cases and participate in regression testing.
• Serve as a subject matter expert on the ecommerce solution and platform both for client and for the project team.
• Create training materials for train-the-trainer and end-user training sessions.
• Interacts with project team and management to identify and document benefits, costs, and risks associated with solution alternatives.
• Works to ensure the technical/business design matches the detailed user requirements and system needs.
• Define a process for change management and proactively manage requirement changes.
• Proactively identify risks around requirements and communicate to team leads and PMs.
• Helps to ensure proper communication, process flow, data quality, reliability, integrity and security for automated systems as needed.
• Documents procedures, policies and guidelines to support daily operational processes as needed.

EDUCATION/EXPERIENCE:

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 3-5 years relevant work experience required.
• Familiar with agile development methodology, including use case scenarios and user stories.
• Strong project management, time management, initiative and interpersonal skills.
• Experience in articulating and documenting user requirements.
• Experience in planning and performing functional testing.
• Experience with Microsoft Suite including Advanced Excel and Visio.
• Experience with project and collaborations tools such as MS Teams, SharePoint, and Workfront.
• Ability to express complex technical concepts effectively, both verbally and written.
• Some off-shift support and travel may be required
• Experience within the insurance and brokerage industry is a plus.

OTHER SKILLS AND REQUIREMENTS:

• Provides exceptional customer service and adheres to departmental expectations.
• Promotes teamwork and communication between departments and work groups.
• Makes decisions in compliance with established corporate and department standards.
• Maintains awareness of new system procedures, processes, software capabilities and other technological advances with potential impact to Lockton.
• Attends staff meetings, department meetings and educational workshops.
• Organizes formal presentations to Lockton decision-makers.
• Understands when circumstances require persuasion, conciliation, assertiveness, or other approaches and reacts appropriately.