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Responsibilities:

• Manage a portfolio of B2B customer accounts to ensure timely payment of invoices.
• Contact clients via phone, email, and written correspondence to resolve past due balances.
• Research and resolve payment discrepancies, short pays, and billing issues.
• Reconcile customer accounts and maintain accurate records of collection activity.
• Collaborate with internal teams (Billing, Sales, Customer Service) to address disputes and ensure accurate invoicing.
• Monitor aging reports and escalate delinquent accounts as needed.
• Prepare and maintain collection notes, status updates, and management reports.
• Identify high-risk accounts and recommend appropriate collection actions.
• Support monthly close by providing accurate AR and collections data.
• Contribute to continuous improvement of collections processes and customer communications.

Qualifications:

• Atleast an Associates degree in Accounting, Finance, or related field preferred
• 2-5 years of experience in B2B collections or accounts receivable.
• Strong understanding of credit, collections, and AR processes.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Excel and ERP/accounting systems (e.g., SAP, NetSuite, Oracle, or similar).
• Strong attention to detail, organization, and follow-up.
• Ability to manage a high-volume portfolio and meet collection targets.

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