Customer Operations Representative
Customer Operations Representative
Saint Paul, Minnesota
|Full Time Temporary/Contract
|$ 21 - $ 22 per hour
Saint Paul, Minnesota
Full Time Temporary/Contract
$ 21 - $ 22 per hour
October 29, 2025
|Job ID: 1436246_1761775735
October 29, 2025
Job ID: 1436246_1761775735
Job Summary
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Job Title: Customer Operations Representative
Pay: $21-$22 an hour
Location: Saint Paul, MN
Format: Hybrid - One day per week on-site in addition to any department-required days (advance notice provided)
Schedule: Monday-Friday, 8:00 AM - 4:45 PM (45-minute unpaid lunch)
Assignment Duration: November 2025 - July 2026 (Potential for Extension)
Position Summary:
As a Customer Operations Representative, you will support the end-to-end business process from application receipt to policy issuance. This role involves working with multiple computer systems and collaborating closely with underwriters and internal teams to ensure timely and accurate processing.
Key Responsibilities:
- Make outbound calls to other carriers to obtain status updates on pending payments.
- Accurately enter data and follow up to clarify or obtain missing information.
- Prioritize tasks independently to meet daily production goals and customer expectations.
- Complete required training and implement new workflows with high accuracy.
- Communicate workload status and contribute to a collaborative team environment by sharing responsibilities to meet deadlines.
Required Skills:
- Proven customer service experience
- Strong analytical and critical thinking abilities
- Efficient and accurate data entry skills
- Comfortable making outbound phone calls
Work Environment:
- Hybrid role with flexibility on the designated on-site day
- May require daily on-site presence during training periods
- Self-motivated individuals who thrive with minimal supervision are ideal
1436246_1761775735
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™