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Position Title: Support Analyst
Required Skills:
Experience working in a call center OR on a helpdesk OR have technical certifications/technical degree
Excellent customer-service skills and follow up ability
Ability to think quickly and escalate issues when needed
Hardware troubleshooting skills
Detail oriented and go-getter mentality
Ability to translate technical information into non-technical terms for non-technical users
Desired Skills:
A+ certification or other relevant IT certifications
Experience logging calls using a ticketing system
Description of Role/Responsibilities:
We are looking for detail-oriented Analysts to join a rapidly growing team. Those candidates who have basic technical understanding and good phone skills will be given priority. This is a chance to get your foot in the door with a major IT employer in the Central Ohio area!
1436294-JMD_1763136570