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Administrative Specialist - (Collections/Customer Support)

Location: Norfolk, VA
Full-Time | Fast-Paced, High-Volume Environment

Are you highly organized, detail-oriented, and thrive in a fast-paced, high-volume environment? Our law firm client is seeking an Administrative Specialist to support their Compliance Department by managing customer inquiries, account requests, and internal workflows. This role is ideal for someone with strong customer service skills, excellent administrative ability, and the capacity to manage multiple priorities under tight deadlines.

Key Responsibilities

• Review and respond to customer inquiries, disputes, and requests, escalating issues as needed
• Draft and send professional written responses to clients and internal stakeholders
• Process and track account updates, notifications, and documentation
• Review and organize records, call notes, and supporting files for accuracy
• Collaborate with internal teams and clients to ensure tasks and requests are completed efficiently
• Monitor workload, deadlines, and reporting to maintain smooth operations
• Assist with other administrative or departmental tasks as needed

Qualifications

• 2+ years of experience in administrative support, customer service, or high-volume office environments
• Exceptional organizational and time management skills with strong attention to detail
• Strong written and verbal communication skills
• Comfortable in a fast-paced, deadline-driven setting
• Proficient in Microsoft Word and Excel; adaptable to other platforms
• Positive, professional, and team-oriented mindset
• Ability to anticipate needs, prioritize tasks, and problem-solve independently

Why You'll Love This Role

• Join a supportive, collaborative team where accuracy and service are valued
• Work in a dynamic, high-volume environment that rewards initiative and efficiency
• Opportunities to develop and grow your administrative and operational skills

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