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Beacon Hill Associates is seeking a Customer Service & Case Setup Specialist for a contract-to-permanent position located in downtown Atlanta, GA.

This role supports a respected organization in the legal and financial services industry, assisting with the setup and administration of client case files. The ideal candidate is detail-oriented, professional, and eager to contribute to a team that values accuracy, efficiency, and integrity. This position is perfect for someone who enjoys a structured environment, client interaction, and data-focused administrative work.

Daily Duties:

• Serve as the first point of contact for incoming calls, emails, and visitors.

• Provide excellent customer service to clients, attorneys, and outside parties, ensuring inquiries are handled professionally and efficiently.

• Enter and maintain detailed case records within internal systems, including client, creditor, and payment information.

• Review legal and financial documents for completeness and accuracy, flagging any discrepancies for follow-up.

• Manage daily reporting and maintain case tracking documentation.

• Greet visitors and assist with mail, packages, and deliveries.

• Keep the reception and front desk area organized and presentable.

• Support internal staff and departments with general administrative needs.

Ideal Candidate:

• High school diploma required; college degree preferred.

• 2+ years of experience in administrative, data entry, or customer service roles - experience in legal, finance, or professional services environments a plus.

• Excellent attention to detail and strong organizational skills.

• Professional communication skills (written and verbal) and a calm demeanor under pressure.

• Proficient in Microsoft Word and Outlook; comfortable learning specialized software systems.

• Dependable, punctual, and adaptable with strong problem-solving skills.

• Professional appearance required; no visible tattoos or facial piercings.

Additional Details:

• Pay Rate: $21/hour

• Schedule: Monday-Friday, 7.5 hours/day (flexible start between 6:00 AM and 8:00 AM; office closes at 4:00 PM)

• Environment: Onsite, professional office setting

• Dress Code: Business professional

• Parking/MARTA: $60 monthly stipend provided (MARTA preferred)

• Training: On-the-job training provided

• Career Path: Growth opportunities and internal promotion potential

• Reports To: Finance Supervisor

• Start Date: ASAP

Process:

1. Virtual interview with hiring manager

2. Onsite interview with team

Closing Statement:

If you're a detail-oriented professional who thrives in a structured, client-focused environment and wants to build your career in the legal and financial services field, apply today through Beacon Hill Associates!

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