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Overview

We are seeking a highly skilled and experienced ServiceNow ITOM Specialist to join our enterprise technology team. This role is pivotal in supporting our organization-wide implementation of ServiceNow, with a strong emphasis on Infrastructure and Cloud Discovery, CMDB, and CSDM alignment. The ideal candidate will bring deep technical expertise and strategic insight to help us build a robust, data-driven IT operations framework.

Key Responsibilities

• Lead and execute Infrastructure and Cloud Discovery initiatives using Service Graph Connectors, APIs, ACC, and Horizontal Discovery
• Design, implement, and maintain a scalable CMDB aligned with CSDM best practices
• Collaborate with cross-functional teams to ensure accurate data modeling and service mapping
• Drive integration efforts between ServiceNow and other enterprise systems
• Support the broader ServiceNow implementation roadmap across the organization
• Provide technical guidance and mentorship to junior team members
• Document processes, configurations, and architectural decisions

Must-Have Qualifications

• Proven experience in ServiceNow ITOM with a focus on Infrastructure and Cloud Discovery
• Strong understanding of CMDB architecture and CSDM framework in a large enterprise environment
• Hands-on expertise with Service Graph Connectors, API integrations, Agent Client Collector (ACC), and Horizontal Discovery
• Ability to work with large datasets and complex IT environments
• Excellent problem-solving and communication skills

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