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Position Title: Service Desk Specialist
Required Skills:
1+ year of enterprise Technical Support experience
3+ years in a customer service/call center environment
Experience providing support for password resets, basic windows os issues, network connectivity, and mobile device issues
Experience with chat support for internal users along with phone support
Strong level of patience and ability to break down technical information into a non-technical way
Ability to multitask, and critical think on the fly
Willingness to learn about new technologies
Strong verbal, writing, and typing skills
Desired Skills:
Experience documenting issues within a ticketing system
Experience working in an environment that has SLAs and daily/weekly metrics
A+ or Net+ certified
Description of Role/Responsibilities/Project:
We are looking for a Service Desk Specialist to join our team. This person will be providing technical support for internal employees of the organization, they will need to have a desire and enthusiasm to learn and an ability to multi task. They will be not only doing support over the phone but will be helping to provide support via chat as well. Someone who can display a can do attitude on a daily basis is the right fit for the role.
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