Service Desk Specialist
Service Desk Specialist
Columbus, Ohio
|Full Time Temporary/Contract
|$ 16 - $ 20 per hour
Columbus, Ohio
Full Time Temporary/Contract
$ 16 - $ 20 per hour
November 14, 2025
|Job ID: 1437754RK_1763136123
November 14, 2025
Job ID: 1437754RK_1763136123
Job Summary
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Position Title: Service Desk Specialist
Required Skills:
1+ year of enterprise Technical Support experience
3+ years in a customer service/call center environment
Experience providing support for password resets, basic windows os issues, network connectivity, and mobile device issues
Experience with chat support for internal users along with phone support
Strong level of patience and ability to break down technical information into a non-technical way
Ability to multitask, and critical think on the fly
Willingness to learn about new technologies
Strong verbal, writing, and typing skills
Desired Skills:
Experience documenting issues within a ticketing system
Experience working in an environment that has SLAs and daily/weekly metrics
A+ or Net+ certified
Description of Role/Responsibilities/Project:
We are looking for a Service Desk Specialist to join our team. This person will be providing technical support for internal employees of the organization, they will need to have a desire and enthusiasm to learn and an ability to multi task. They will be not only doing support over the phone but will be helping to provide support via chat as well. Someone who can display a can do attitude on a daily basis is the right fit for the role.
1437754RK_1763136123
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™