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Job Title: Customer Service and Marketing Associate
Reports To: Customer Service Manager
Location: Chaska, MN (Full Time Onsite)

Contract for 6 month

Position Overview

Beacon Hill is seeking a highly organized and action-oriented individual to join our team as a Customer Service and Marketing Associate for their client in Chaska, MN. This dual-role position supports both the Customer Service Manager and the Marketing team. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can manage multiple priorities with ease. This role plays a key part in ensuring smooth customer service operations and supporting marketing initiatives, including our upcoming rebrand.

Key Responsibilities

Customer Service Support

• Serve as primary backup to the Customer Service Manager during absences or peak periods.
• Enter and manage orders in the ERP system to ensure timely processing and shipment.
• Assist with invoicing, including sending invoices and processing credit/debit memos.
• Respond to customer inquiries and documentation requests; communicate customer needs to sales and management.
• Coordinate freight delivery processes using the company's freight management system.
• Collaborate with operations and internal departments to resolve order delays and shipment issues.

Marketing Support

• Assist in the development and execution of marketing plans and tactics.
• Support initiatives to improve business efficiency and profitability.
• Coordinate with HR on corporate marketing and employee communications.
• Promote new products and educate customers through public relations efforts.
• Contribute to social media management and general marketing activities.

Qualifications

Education & Experience

• High School Diploma required; Associate degree or 2+ years of relevant experience preferred.
• 3+ years of customer service experience, preferably in food-related industries.
• Experience in manufacturing is a plus.

Skills & Competencies

• Strong verbal and written communication skills.
• Highly organized and detail-oriented.
• Sales and marketing acumen with presentation skills.
• Team-oriented with strong planning and execution abilities.
• High integrity, strong work ethic, and problem-solving mindset.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and internet-based tools.
• Creative and conceptual thinker.

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