Helpdesk Analyst
Helpdesk Analyst
Columbus, Ohio
|Full Time Temporary/Contract
|$ 20 - $ 20 per hour
Columbus, Ohio
Full Time Temporary/Contract
$ 20 - $ 20 per hour
January 05, 2026
|Job ID: 1438758_1767626676
January 05, 2026
Job ID: 1438758_1767626676
Job Summary
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Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities.
Required Skills:
- 1+ year experience working in a technical support or call center related role
- Experience troubleshooting Windows 10/11 and iOS devices
- Must have strong examples of providing excellent customer service
- Strong level of patience and ability to break down technical information into a non-technical way
- Ability to analyze and solve problems over the phone and in person
- Willingness to learn about new technologies
- Strong verbal and written communication skills
Desired Skills:
- Experience documenting technical issues within a ticketing system (ServiceNow preferred)
- A+ or Net+ certification
1438758_1767626676
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™