IT Service Desk Analyst
IT Service Desk Analyst
Carmel, Indiana
|Full Time Temporary/Contract
|NA
Carmel, Indiana
Full Time Temporary/Contract
NA
November 21, 2025
|Job ID: 1438850DR_1763760438
November 21, 2025
Job ID: 1438850DR_1763760438
Job Summary
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**ONSITE IN CARMEL, IN**
Required Skills:
- 1-2 years of Help Desk experience
- Strong foundation in M365, Windows OS
- Exposure to Azure, Intune, Autopilot, Active Directory, and MS Admin Center
- Experience with ServiceNow (preferred)
- Excellent customer service acumen
- Ability to follow scripts, calm users, and de-escalate issues
- Strong phone support presence
Desired Skills:
- Strong documentation skills
Description of Role/Responsibilities:
Beacon Hill Technologies is seeking a skilled and customer-focused Tier 1 IT Support Technician to join a growing IT Operations team supporting a distributed user base of over 2,300 employees. This role is ideal for someone with 1+ years of help desk experience who thrives in a fast-paced environment, enjoys solving technical problems, and excels in providing high-quality customer service-primarily over the phone.
1438850DR_1763760438
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™