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Job Title: Technical Services Coordinator

Location: Golden Valley, MN (Onsite with potential for remote after proven independence)
Schedule: 8:00/8:30 AM - 4:30/5:00 PM
Pay: $25-$30/hour
Type: Contract with opportunity for hire

Important Requirement

Must have prior experience working for a Managed Service Provider (MSP). This is essential for understanding the complexity of service delivery, ticketing systems, and client expectations in a fast-paced IT environment.

About the Role

Beacon Hill's client in Golden Valley, MN is seeking a Technical Services Coordinator to join their Field Services Team. This role is critical in supporting onsite and virtual service delivery, managing scheduling, and ensuring exceptional customer experiences. You will be the first point of contact for many customers, handling inbound calls, coordinating resources, and maintaining communication across multiple teams.

Key Responsibilities

Scheduling & Coordination:

• Manage proactive onsite visits, virtual appointments, and reactive service requests.
• Ensure technicians have necessary reports, equipment, and information before visits.
• Maintain templates and triggers to support automation and proactive work.

Customer Service:

• Answer inbound calls/emails with a focus on warm, professional client service.
• Create and update service tickets, manage client expectations, and communicate status updates.
• Act as liaison between customers and technical teams, interpreting technical issues when needed.

Team Support:

• Audit tickets for accuracy and invoicing alignment.
• Assist technicians with prioritizing ticket queues.
• Maintain on-call schedules and update systems accordingly.
• Collaborate with Operations Teams to ensure resource allocation aligns with service goals.

Qualifications

• MSP experience is required.
• 3+ years of experience in client relations, customer service, or administrative roles.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Proficiency in Microsoft Office (Excel, Outlook, Teams) and scheduling tools.
• Experience with ticketing systems such as ConnectWise or ServiceNow preferred.
• Excellent communication skills and ability to build rapport with clients and internal teams.
• Ability to work independently and take ownership of responsibilities.

Ideal Candidate Traits

• Customer service oriented
• Detail-focused and highly organized
• Strong communicator and collaborator
• Able to anticipate needs and adapt to changing priorities
• Coachable and team-oriented

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