To Apply for this Job Click Here

Primary Responsibilities:

• Respond to a minimum of 40 inbound calls per day from internal sales reps and end users.
  * Enter, update, and manage customer orders in SAP.
  * Provide order status updates, quotes, inventory checks, pricing, returns, and replacement information.
  * Process credit card payments and provide basic invoice balance details.
  * Track shipments and provide proof of delivery when requested.
  * Process credit/debit memo requests, invoice rebills, and documentation requests within established guidelines.
  * Answer basic product questions and resolve transactional discrepancies or customer complaints.
  * Maintain organized and accurate records in accordance with internal procedures.
  * Support additional customer service tasks as assigned by leadership.

Job Requirements:

• High School Diploma or GED required.
  * Minimum 1 year of customer service experience; inbound call center experience preferred (retail/restaurant accepted).
  * Strong verbal and written communication skills with a friendly, customer-centric disposition.
  * Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  * Basic computer navigation skills and ability to manage multiple internal/external systems.
  * SAP experience and/or MRO product knowledge a plus.
  
  

To Apply for this Job Click Here