Experience Owner III
Experience Owner III
Providence, Rhode Island
|Full Time Temporary/Contract
|$ 75 - $ 76 per hour
Providence, Rhode Island
Full Time Temporary/Contract
$ 75 - $ 76 per hour
December 15, 2025
|Job ID: 1440545kjm_1765832077
December 15, 2025
Job ID: 1440545kjm_1765832077
Job Summary
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Develop and own the AI/GenAI strategy and roadmap for assisted-service channels.
Identify and prioritize opportunities to enhance customer experience, automate tasks, and improve agent productivity.
Lead a cross-functional team in delivering AI solutions, including integrations, models, APIs, and scalable system designs.
Implement AI capabilities across chat, IVR, agent assist, workforce management, and quality assurance platforms.
Align with Data/GenAI, Cloud Engineering, Operations, and business teams to ensure strategic and operational consistency.
Communicate progress and value through executive updates, dashboards, and ROI reporting.
Ensure compliance with risk, security, governance, and ethical AI standards.
Establish frameworks to measure impact, including containment, AHT reduction, productivity, deflection, cost savings, and customer satisfaction.
Qualifications
8+ years in product management, with 3+ years in AI/ML, GenAI, or automation leadership.
Experience implementing AI in large enterprises, preferably in contact centers or digital banking.
1440545kjm_1765832077
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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