Senior Business Analyst
Senior Business Analyst
Providence, Rhode Island
|Full Time Temporary/Contract
|$ 65 - $ 66 per hour
Providence, Rhode Island
Full Time Temporary/Contract
$ 65 - $ 66 per hour
December 15, 2025
|Job ID: 1440631KJM_1765831604
December 15, 2025
Job ID: 1440631KJM_1765831604
Job Summary
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Qualifications
* Bachelor's degree in Business, Information Systems, Operations, or a related field (or equivalent experience).
* 5+ years of experience as a Business Analyst, preferably within a contact center or customer operations environment.
* Strong understanding of agent desktop workflows, system integrations, and common contact center platforms.
* Experience with reporting/analytics environments, including KPIs, dashboarding, and data definitions.
* Proficiency with process mapping, requirements documentation, and visualization tools (Visio, Lucidchart, Figma, or similar).
* Excellent analytical, organizational, and communication skills.
* Ability to work collaboratively across multiple business units and manage competing priorities.
1440631KJM_1765831604
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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