To Apply for this Job Click Here

Overview: This role is a combination of Tier 1 and entry level systems administration

The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalate the ticket as deemed necessary.

Responsibilities:

 Monitor and Execute incidents/service requests through our in-house ticketing system.

 Respond to requests for technical assistance through phone queues and log case details according to in the ticketing system.

 Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.

 Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.

 Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.

 Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.

 Advise users on IT-defined best practices and communicate company policies.

 Track inventory and ship IT equipment.

Knowledge, Skill, and Ability

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Preferred certifications: A+, Net+, and/or MCDST.
• Performs other duties as required.

Education & Experience:

 Associate degree in computer science or 1-year related field.

 Excellent written and verbal communication skills.

 Strong interpersonal skills.

 Attention to detail.

 Good problem-solving skills.

Certificates/Licenses:

(all licenses are advantageous, not required)

 A+,

 Linux+

 Network +

 Security +

 Cisco Certified Network Associate

 MCDST.

To Apply for this Job Click Here