Program Manager II
Program Manager II
Johnston, Rhode Island
|Full Time Temporary/Contract
|$ 85 - $ 8,686 per hour
Johnston, Rhode Island
Full Time Temporary/Contract
$ 85 - $ 8,686 per hour
January 13, 2026
|Job ID: 1442928kjm_1768315369
January 13, 2026
Job ID: 1442928kjm_1768315369
Job Summary
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Key Qualifications
Required Qualifications
- 5+ years of experience supporting enterprise contact center platforms within banking or financial services.
- Firsthand experience as an application owner, platform owner, or senior administrator for:
o Verint Workforce Management
o Verint Quality Management / Automated Quality Management
- Experience integrating WFM/QA platforms with cloud-based telephony, preferably:
o Amazon Connect or AWS-hosted contact center solutions.
- Strong technical foundation, including:
o API-based integrations
o Secure file transfers (SFTP)
o Data validation and reconciliation
o Basic SQL or data analysis skills
- Experience working within formal change management, risk, and audit processes. [
- Excellent communication skills with the ability to engage operations leaders, technologists, and risk/compliance partners.
1442928kjm_1768315369
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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