Experience Owner I
Experience Owner I
Johnston, Rhode Island
|Full Time Temporary/Contract
|$ 49 - $ 50 per hour
Johnston, Rhode Island
Full Time Temporary/Contract
$ 49 - $ 50 per hour
January 13, 2026
|Job ID: 1442976kjm_1768315481
January 13, 2026
Job ID: 1442976kjm_1768315481
Job Summary
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Qualifications
- Bachelor's degree in Business, Information Systems, Operations, or related field (or equivalent experience).
- 3+ years of experience in product ownership, preferably within contact center or customer operations environments.
- Strong understanding of agent desktop workflows, system integrations, and contact center platforms.
- Experience with analytics/reporting environments, including KPIs, dashboarding, and data definitions.
- Proficiency with process mapping, requirements documentation, and visualization tools (e.g., Visio, Lucidchart, Figma).
- Excellent analytical, organizational, and communication skills.
- Proven ability to lead cross-functional teams and manage competing priorities
Preferred Experience
- Familiarity with agent desktop platforms (Salesforce Service Cloud, AWS Connect, Pega, other CRMs).
- Experience with BI/reporting tools (Tableau, Power BI, Looker, etc.).
- Knowledge of Agile methodologies and user-centered design principles.
- Experience in large, multi-unit organizations or shared services environments
1442976kjm_1768315481
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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