Workforce Management Planner

By | Jan 16, 2026

Beacon Hill - Job Details

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Workforce Management Planner

Saint Paul, Minnesota

Full Time Temp to Hire

$ 33 - $ 38 per hour

Saint Paul, Minnesota

Full Time Temp to Hire

$ 33 - $ 38 per hour

Apply Now

January 16, 2026

Job ID: 1443581_1768538910

January 16, 2026

Job ID: 1443581_1768538910

Job Summary

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Job Title: Workforce Management Planner

Location: Hybrid - 1 day a week onsite in Saint Paul, MN; remainder WFH
Schedule: Monday-Friday; 7:00-3:30 or 7:30-4:00 (Must attend a 7:30 AM daily meeting)
Type: Contract or Contract‑to‑Hire

About the Role

Beacon Hill is partnering with a client in Saint Paul, MN to hire a Workforce Management Planner. This person will translate long-term strategic planning into accurate, actionable short-term forecasting for a large contact center environment.

You'll create short-term forecasts, analyze trends, build BI reporting, and collaborate with senior planners to optimize staffing and service levels. The ideal candidate is analytical, independent, process‑oriented, and a clear communicator who contributes ideas and drives improvements.

This role follows a hybrid schedule with one day required onsite day per week, with full training and strong long‑term potential.

Key Responsibilities

Short-Term Forecasting & Staffing Planning

Build daily and weekly short-term forecasts using historical data, trends, and long‑range plans.
Develop interval-level staffing plans to determine coverage for shifts, breaks, lunches, overtime, and time‑off.

Service Level & Capacity Support

Identify peak intervals or potential coverage gaps and recommend proactive solutions.
Track and analyze variances from planned volumes or staffing levels and help drive corrective actions.

Performance & Interaction Analysis

Evaluate agent expectations and workflows across different interaction types.
Create or refine performance indicators for handle times, volume trends, and productivity.

Process Innovation & Best Practices

Recommend improvements and new approaches for forecasting and scheduling in an omnichannel environment.
Partner with senior planners and the P3 team to streamline and elevate workforce management processes.

Reporting & Business Intelligence Development

Build actionable BI and Tableau reports to surface trends and improve decision-making.
Leverage combined or new data sources to enhance visibility into labor shrinkage, capacity, and operational metrics.

Required Skills & Qualifications

Proven analytical skills with ability to interpret complex data.
Advanced Excel proficiency (complex formulas, models, forecasting).
Experience with workforce forecasting.
Strong communication skills; direct and clear communication style.
Ability to work independently and adapt to shifting priorities.
Experience with Tableau, BI tools, or Workday data a plus.
Strategic thinking-ability to turn long-term forecasting into short-term plans.

Preferred Traits

Creative thinker who enjoys shaping and improving processes.
Confident communicator who speaks up and influences decisions.
Comfortable working with limited backend systems and refining them.

1443581_1768538910

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Apply Now

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. These responses will be used for reporting purposes only and will be kept separate from all other records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Beacon Hill Solutions Group, LLC does not administer lie detector tests in any state.

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Workforce Manage...

Saint Paul, Minnesota

Full Time Temp to Hire

$ 33 - $ 38 per hour

Apply Now

About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™

Workforce Management Planner