To Apply for this Job Click Here

Position Overview

Beacon Hill's client in Chaska, MN is seeking a highly organized and action-oriented team member to provide administrative, customer service, and marketing support. The ideal candidate will be detail-oriented, thrive in a fast-paced environment, and effectively manage multiple priorities. This role supports customer service operations, cross-department collaboration, marketing initiatives, and office administration while maintaining consistent messaging and supporting upcoming initiatives, including a rebrand.

Schedule Information: Hours will initially be 10:00 a.m. to 6:00 p.m. to support West Coast clients. Due to seasonality, hours may transition to 9:00 a.m. to 5:00 p.m. at the end of the season.

Job Responsibilities

Office Administrative Support

• Serve as the primary administrative point of contact for office vendors and service providers; coordinate routine service requests, troubleshoot issues, and maintain vendor contacts and contracts
• Provide day-to-day administrative support for office operations, including facilities coordination, janitorial follow-up, entrance updates, and holiday notices
• Manage office supply, breakroom, and general inventory needs; coordinate ordering and vendor support to ensure availability
• Maintain offsite storage records and inventory using designated tracking systems or online portals
• Maintain standardized administrative documents, calendars, directories, and organizational charts
• Support front desk and office communications, including voicemail management, digital displays, email distribution lists, and general office messaging
• Coordinate seasonal office activities, including holiday décor setup and removal, service awards, and employee recognition in collaboration with department leadership
• Provide general administrative and operational support, including assistance with equipment issues

Customer Service Support

• Serve as the primary backup to the Customer Service Manager, assisting with day-to-day tasks and providing coverage during absences or peak periods
• Support order entry and processing in the ERP system, ensuring timely shipment and accurate documentation
• Assist with invoicing, including customer submission via email, mail, or customer systems, and processing credit and debit memos as required
• Respond to customer inquiries, documentation requests, and order updates; communicate needs, issues, or concerns to the sales team and management to ensure timely resolution and customer satisfaction
• Assist in coordinating customer freight deliveries and logistics within the freight management system
• Collaborate across departments to resolve order delays, production issues, or shipment concerns to support a seamless customer experience

Marketing Support

• Assist with the creation and execution of marketing plans and initiatives
• Support marketing efforts to improve departmental efficiency and business profitability
• Coordinate with leadership on the implementation of corporate marketing strategies
• Maintain effective public relations through customer education and product promotion
• Provide support for social media, public relations outreach, and other marketing activities as assigned

Education & Experience

• High school diploma required; associate degree or two or more years of relevant experience preferred
• Three to five years of office support or related experience preferred
• Experience in a manufacturing environment highly desirable

To Apply for this Job Click Here