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A small yet growing company in Batavia is seeking a temporary-to-hire Customer Service Representative. This role provides high-touch, white-glove customer service to clients throughout the process. This role serves as the primary point of contact for customers, delivering a personalized, professional experience while coordinating services, managing details, and ensuring complete customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the entire process delivering white-glove, personalized service
• Provide proactive, timely, and professional communication to ensure exceptional customer experience
• Prepare and present quotes and estimates
• Partner with internal sales and operations teams to schedule service dates and confirm services
• Communicate shipment status and updates to customers and client representatives in a clear, customer-focused manner
• Handle inbound customer calls and inquiries with professionalism, empathy, and attention to detail
• Anticipate customer needs and address concerns before they escalate
• Review, prioritize, and complete daily assigned tasks for each customer account
• Provide backup support to other customer service representatives to ensure all customer needs are met
• Answer general customer service calls and perform additional duties as assigned

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