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A nonprofit association in Bannockburn is seeking a Temporary Membership Coordinator to support their members during a key period of growth. This role is ideal for someone who is customer service-driven, detail-oriented, and passionate about creating positive, people-centered experiences while supporting a meaningful mission.

About the Role

As a Temporary Membership Coordinator, you will be a vital connection between the association and its members. You'll deliver thoughtful, white-glove customer service while ensuring member records, communications, and experiences are managed accurately using Salesforce.

Key Responsibilities

• Provide high-quality, member-focused customer service via phone, email, and digital channels
• Serve as a primary point of contact for membership inquiries, requests, and account updates
• Process new memberships, renewals, upgrades, and cancellations using Salesforce
• Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
• Clearly communicate membership benefits, programs, events, and policies
• Support member engagement, retention, and outreach initiatives
• Run basic Salesforce reports and assist with data cleanup or audits as needed
• Collaborate with internal teams to resolve member issues and ensure a positive member experience
• Assist with special projects, reporting, and administrative support as needed

Qualifications

• 2+ years of customer service, administrative, or membership support experience required
• Experience working with nonprofit organizations, associations, or member-based organizations preferred
• Prior experience using Salesforce for customer or membership management
• Strong commitment to service, professionalism, and member satisfaction
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Positive, empathetic, and solution-oriented approach
• Ability to work independently and collaboratively within a mission-driven team

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